Who Are We & Our Policies
Who is Classy Yet Sassy?
Classy yet Sassy LLC was brought to life by Dena Landry in 2010, what started as doing crafts with friends, on the side of working my regular job, turned into my dream job. By day I am now a stay at home mom of 2 AWESOME boys, 1 year old Liam and 7 year old Hayden. By night I am the designer, receptionist, artist, tech support, and delivery person for Classy yet Sassy. My office is based out of our extended laundry room which my oldest son has labeled "My Cave" I love painting and creating new glasses for customers.
In August of 2012, I was inspired by our friends at 272 Graphics (check them out they have GREAT shirts http://272graphics.bigcartel.com/products) to donate 20% percent of our profits to a different charity every month. So every month starting on the 20th our facebook fans are invited to vote on a charity by writing their charity of choice on our facebook wall. Which every charity that wins will receive 20% of our following months profits. We are excited to be able to give back and we are looking forward to helping many many people to come!
Payment
All payment is due before I begin an order. I can provide a computer image of what the glass may look like upon request, however it is only a computer image and my handpainting will not be exactly the same.
Shipping
All of our glasses are shipped VIA USPS. Our current turn around time is between 2-3 weeks for our art work plus 3-5 business days to ship. Most of the time I get orders out before 3 weeks but there are times where I have a HUGE work load, so order in advance to get your glasses in time. I do offer rush delivery for an additional 25% of your glass order.
I love shipping to my international customers, but giving an exact shipping cost upfront in the listings is difficult as each country has a different shipping cost. I usually ship USPS Priority International. Packages typically arrive within 10-16 business days. Please contact me for international shipping quotes to your address.
Refunds and Exchanges
If your glass should arrive broken, email me via [email protected] with a picture of the broken glass still in the box it was shipped in, I will have a replacement glass in the mail to you with 48 hours!! So please do not be afraid to order a glass!!
All of my glassware is toprack dishwasher safe unless it is other wise stated in my listing. TOP RACK DISHWASHER SAFE MEANS THAT THE PAINT ON THE GLASS WILL NOT COME OFF WHEN THE GLASS IS WASHED IN THE DISHWASHER. I WILL NOT REPLACE GLASSES IF THE GLASS BREAK IN THE DISHWASHER. ALSO YOUR GLASS IS LIKE ANY OTHER ITEM THAT YOU USE. THE MORE YOU USE IT THE MORE IT WILL WEAR. AFTER SEVERAL USES,( LIKE A FEW MONTHS OF USING YOUR GLASS 3-4 TIMES A WEEK) YOU MAY NOTICE THAT THE PAINT IS SCRATCHED OR CHIPPED, THIS IS NORMAL AND WILL HAPPEN WITH ANY ITEM YOU USE DAILY, ie- Clothes fade if they are worn alot, however if your glass has alot of scratches of chips and it has been less then a year since you purchased it. I will paint you a brand new glass and only charge shipping.
Additional Policies and FAQs
I am happy to ship items as gifts. I'm am able to "gift wrap" for an additional fee.Or I can include a little note-card with your personal message- FREE of charge. Simply let me know what you'd like the card to read in the "note to seller" section when you checkout